FAQ
💬 Orders & Payments
Q: How can I place an order?
A: Simply add your favorite items to the cart and proceed to checkout. We accept all major credit cards and secure online payments.
Q: Is my payment information safe?
A: Yes. All transactions are 100% encrypted and processed through secure gateways. We never store or share your payment details.
📦 Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are usually processed within 1–2 business days and delivered within 5–10 business days, depending on your location.
Q: Will the packaging be discreet?
A: Absolutely. All items are shipped in plain, unmarked packaging with no logos or product names on the outside — your privacy is our priority.
🔁 Returns & Refunds
Q: Can I return or exchange my order?
A: For hygiene and safety reasons, we cannot accept returns of opened products. However, if your item is damaged or defective, please contact us within 7 days of delivery for assistance.
Q: How do I request a refund?
A: Please email our support team with your order number and issue details. We’ll review your case and arrange a solution as quickly as possible.
🧴 Products & Quality
Q: Are your products safe to use?
A: Yes. Every product is sourced from trusted suppliers and tested for safety, quality, and performance.
Q: Do you offer skincare and wellness products as well?
A: Yes! Our collection includes intimate essentials, beauty, and wellness items — all designed to help you feel confident, healthy, and comfortable.
📮 Other Questions
Q: What if I want to cancel my order?
A: Orders can only be canceled before they are shipped. Please contact us as soon as possible if you wish to cancel or modify your order.
Q: How can I contact customer support?
A: You can reach our support team 24/7 at [your email] or through our Contact Us page. We’re always happy to help!